The business world is constantly evolving. The main driver of these changes can be found in the continuous search to acquire a competitive advantage. The company that is capable of providing the most efficient solutions to the needs of its clients is the one that will find a place in the market.
The search for efficiency has become a race to transfer transactional activities to machines that can perform them quickly and with a minimum of errors, freeing up time for people to focus on activities of a strategic nature; harness human creativity to improve business, instead of engaging in repetitive activities.
Still in a development stage, has already borne its first fruits: We are talking about Robotic Process Automation (RPA). The robots in this case are not physical, but an evolution of software, but their objective is forceful with the rest of the ideology of this revolution; allowing the automation of parts of processes that do not require human judgment.
In addition to the possibility of adding controls and increasing process efficiency, there are other benefits that can be associated with RPA: standardization, time optimization delivery with a low implementation cost reducing the ROI period. This opens the doors for insourcing to be used processes, which gives greater control over the model of delivery of services, improves the quality and consistency of the data which leads to improved analytics and revenue.
Using RPA is safe as the activities performed by a robot can be monitored and recorded, which generates valuable information that can be used to improve processes.
Robots perform tasks precisely, increasing capacity and productivity. Process automation frees up time for human talent so that they can obtain new skills and increase the eminence of a business.
This will generate great changes for organizations. Technology demands new roles in companies and therefore new job skills.
In the near future RPA will be a common tool and it is expected that by 2025 it will be common to find intelligent machines with learning capacity in most businesses.